Assinatura
English Frequently Asked Questions About the Machines
How do I descale my Dolce Gusto coffee machine?
Setting up for descaling
1. Make up descaling solution as per manufacturer‘s instructions and then fill water tank with solution
2. Insert empty capsule holder into machine and place jug underneath.
Descaling
1. Press the on/off button and hold in for 5 seconds until it flashes green
2. Please note the on/off switch will continue to flash green throughout the descaling process
3. Switch the lever to the hot position until half of the solution has passed through the machine
4. Switch the lever to the middle position and leave for 5 minutes
5. Switch the lever to the cold position until the remainder of the liquid has passed through the machine
6. Switch the lever to the middle position and leave for 5 minutes
Rinsing
1. Rinse and fill water tank with 1 litre of fresh water and replace jug underneath
2. Switch the lever to the hot position until half of the solution has passed through the machine (half a litre)
3. Switch the lever to the cold position until the remainder of the liquid has passed through the machine
4. Switch the lever to the middle position and turn your machine off. This will take the machine out of descaling mode.
5. Wipe your machine with a dry clean cloth.
Future use
1. Turn machine on by quickly pressing on/off switch.
2. Descale your machine every 3-4 months.
1. Make up descaling solution as per manufacturer‘s instructions and then fill water tank with solution
2. Insert empty capsule holder into machine and place jug underneath.
Descaling
1. Press the on/off button and hold in for 5 seconds until it flashes green
2. Please note the on/off switch will continue to flash green throughout the descaling process
3. Switch the lever to the hot position until half of the solution has passed through the machine
4. Switch the lever to the middle position and leave for 5 minutes
5. Switch the lever to the cold position until the remainder of the liquid has passed through the machine
6. Switch the lever to the middle position and leave for 5 minutes
Rinsing
1. Rinse and fill water tank with 1 litre of fresh water and replace jug underneath
2. Switch the lever to the hot position until half of the solution has passed through the machine (half a litre)
3. Switch the lever to the cold position until the remainder of the liquid has passed through the machine
4. Switch the lever to the middle position and turn your machine off. This will take the machine out of descaling mode.
5. Wipe your machine with a dry clean cloth.
Future use
1. Turn machine on by quickly pressing on/off switch.
2. Descale your machine every 3-4 months.
How does the Nescafe Dolce Gusto coffee machine work?
The NESCAFÉ® Dolce Gusto® machine pumps water into its capsules at up to maximum 15 bar pump pressure. The high pressure, and the capsule design, deliver an even distribution of pressure to extract the coffee’s full flavour.
The system uses a pump pressure similar to that of professional machines, while coffee percolators operate at one bar of pressure (normal atmospheric pressure).
Find out more here.
The system uses a pump pressure similar to that of professional machines, while coffee percolators operate at one bar of pressure (normal atmospheric pressure).
Find out more here.
How can I buy spare parts for NESCAFÉ® Dolce Gusto® coffee machine?
If you need to replace your machine spareparts (i.g. water tank, capsule holder, or drip tray), you can call our consumer service hotline 001 803 657 121 (toll free) or our sole distributor in Indonesia, PT Multifortuna Sinardelta, 021 57937007 to their back-end service.
How often should I descale my NESCAFÉ® Dolce Gusto® coffee machine?
It is recommended you descale your machine every 3-4 months or 400 uses.
What does descaling do to my NESCAFÉ® Dolce Gusto® coffee machine?
Over time, limescale slows waterflow, reduces the capacity and could reduce the effectiveness of heating the water used to make your drinks.
Descaling every 3-4 months gets rid of the build up of limescale, keeping water flow fast and pump pressure high. Click here to see how to descale and get some great tips on taking care of your machine.
Descaling every 3-4 months gets rid of the build up of limescale, keeping water flow fast and pump pressure high. Click here to see how to descale and get some great tips on taking care of your machine.
My NESCAFÉ® Dolce Gusto® coffee machine has stopped working
If you’ve tried descaling and unblocking and are still having problems, please call the NESCAFÉ® Dolce Gusto® consumer services hotline 001 803 657 121 (toll free) or our sole distributor in Indonesia, PT Multifortuna Sinardelta, on 021 75937007 to their back-end service.
