English Frequently Asked Questions About Getting Started

The NESCAFÉ® Dolce Gusto® website is fully secure and adheres to best practice security measures.

When you are registering to this website, you will be informed about our latest news and special offers from NESCAFÉ® Dolce Gusto® Indonesia.

Please remember that your password is case-sensitive. 
To reset your password:
Hover over 'My account' at the top right hand corner of the page
Click on 'Forgot Your Password?'
Enter your email address
An email will be sent to you with a new password. Once you have logged in again, you can change this to something more memorable. If the email does not come through within 30 minutes, please check your junk mail.

If you cannot find a particular item in the shop, it may mean it is no longer available or is not available here. For further information, please call our consumer services hotline 001 803 657 121 (toll free).

To change your details you first need to log in to your account. You can do this by point your mouse at the "My Account" button which is above the main menu. Enter your email address and password into the form provided and click 'Log in'. You will then be shown all of the details we have for your account.

Unsubscribe or by clicking the link at the bottom of any of our emails. Alternatively, you can contact our consumer services hotline 001 803 657 121 (toll free).
We hope you stay with us. By remaining a member, you’ll continue to:
- Be the first to hear about the latest news and product launches
- Receive tips for getting the most out of your machine
- Have a chance to enjoy free coffee samples on us
- Enjoy exclusive competitions and promotions
- Receive help through your warranty, if anything goes wrong
Please bear with us. Due to our processes, you may still receive some communications for up to one month.

Point your mouse on 'My Account' at the top of this page and click on 'Join Now' and follow the instructions. You will be sent an email from us and to complete your registration you will be asked to click on the link in the email. 

Please check your junk mail folder. If you can’t find the email, Please wait for 1 hour and if this has still not arrived please contact us via our consumer services hotline 001 803 675 121 (toll free).

Point your mouse at the 'My Account' button which is above the main menu on the homepage. Enter your Email Address and password into the form provided and click the Login button

Point your mouse at the "My Account" button which is above the main menu. Enter your Email Address and password into the form provided and click 'Log in'. You will then be shown all of the details we have for your account.
From here you can update your shipping and billing address information, look at your order history, review your wishlist, reviews and webshop credit information and tell us more about you and the machine you own.